Frequently Asked Questions

Yes! We ship internationally from our global warehouses.

We process orders as quickly as possible. If you need to modify or cancel your order, you must request changes within 12 hours of placing it. After this time, cancellations won’t be possible. However, once your order arrives, you can return it for a full refund.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

Due to high demand, orders may take between 2-4 weeks to arrive.

Orders are processed between Monday and Friday. Please allow 1–3 business days for processing before shipping. During holidays or sale seasons, processing times may be longer.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Shipping costs vary based on your location and shipping method. The final shipping fee will be displayed at checkout.

If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

Please contact us using our Contact form CLICK HIER

Please contact us using our Contact form CLICK HIER or at: [email protected] for more information click hier 

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Please contact us using our Contact form CLICK HIER